Expert Solutions

Turn Proprietary Expertise into a Scalable Digital Business

Transform proprietary expertise into a scalable, secure, and commercially governed digital service. Expert Solutions is a B2B platform built for experts and expert organizations who hold valuable domain-specific knowledge and are ready to deliver it at scale - to clients, teams, or partners - through an AI-powered interaction layer grounded entirely in verified, curated content.

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The Unmanaged Knowledge Problem

Organisations are overwhelmed by documentation, wikis, and instructions - and finding the right answer quickly has become a daily challenge. The data tells a stark story:

9.3hrs

Lost Per Week

Average time knowledge workers spend searching for information - McKinsey Global Institute 2012

88%

Outdated Info

Of found information is considered outdated or irrelevant - OBRIZUM Knowledge Worker Study 2023

43%

Still Can't Find It

Of workers still can't find what they need every week - APQC Knowledge Mgmt. Research 2022

Expert Solutions Cuts Through the Chaos

From Liability to Advantage

Expert Solutions brings order to unstructured knowledge, making it manageable and accessible for everyone. Teams work autonomously - no more "How does this work?" or "Where can I find that?"

Grounded in Verified Content

Every interaction is grounded in curated, verified expert content - ensuring the right answer reaches the right person instantly, consistently, and at scale. Whether for internal enablement or external client delivery, knowledge becomes a competitive advantage.

The Platform at a Glance

Expert Solutions converts proprietary know-how into a governed, repeatable digital product - ensuring every response is grounded in curated expert knowledge, not generic model behaviour.

Prompt-Based Interaction

Users ask questions and receive answers generated by an LLM working with vectorised expert knowledge, prioritising curated content over generic model behaviour.

Governed Knowledge Base

Ingest structured and unstructured content, manage versioning, control approval workflows, and mark superseded material - ensuring the AI always operates on validated knowledge.

Enterprise-Grade Security

Built on Azure-hosted LLM services with tenant separation, access controls, GDPR-aligned filtering, and full auditability - meeting the requirements of regulated environments.

Commercial Architecture

The expert or expert organisation is the contractual customer, paying for provisioning, knowledge ingestion, model orchestration, usage metering, and billing under flexible structures.

Layered Architecture

Expert Solutions is built on two integrated layers: self-developed software control components and the Microsoft Foundry data platform.

User Experience Interface

Provides chat, file upload, admin tasks

Application & API

Contains business logic, REST APIs, legal-entity routing, persistence coordination

Identity & Session

Authenticates users, verifies MFA and creates validated sessions

Safety & Policy

Encompasses screens prompts and responses to reduce data leakage and prompt-injection risk

AI Orchestration

Routes AI requests to the correct Foundry project, agent and legal-entity context

Knowledge & Data

Stores app data, documents, indexes, messages and audit records per legal entity

Infrastructure & Governance

Provides secure cloud foundation, identities, secrets, networks and monitoring

Security & Compliance

Model-Agnostic Orchestration

Dynamic switching between LLMs - cost-efficient models for standard queries, higher-performance for demanding tasks.

Multi-Tenant Logical Separation

Strict logical isolation between tenants, organisations, and user groups - no cross-tenant data exposure.

GDPR-Aligned Masking

Sensitive data is masked and filtered within the prompt-processing chain, in line with GDPR and privacy requirements.

Full Auditability

Every interaction is logged and traceable - providing a robust foundation for compliance and quality assurance.

Flexible Commercial Models

Expert Solutions is designed to serve two distinct but equally powerful deployment models. In both cases, the platform delivers controlled, AI-assisted access to expert knowledge whilst maintaining the quality, governance, and security standards that professional environments demand.

External Monetisation

Deliver proprietary expertise to paying clients at scale - without the expert's direct time per interaction.

  • Client-facing knowledge portals
  • Subscription or usage-based access
  • White-label branding and custom frontends
  • Scalable delivery to a multitude of clients and organisations

Internal Knowledge Enablement

Make specialist know-how available across teams and departments through a governed, always-accurate internal resource.

  • Internal knowledge assistants for teams
  • Structured onboarding and training support
  • Controlled access across departments and user groups
  • Consistent, version-controlled expert content

The platform's flexible operating economics accommodate a range of commercial models to suit different expert businesses and organisational requirements:

One-Time Onboarding

Environment setup fees - hosted or owned

Recurring Platform Charges

Ongoing provisioning and operation

Usage-Based Pricing

Aligned to token consumption; premium tiers for advanced models and security

Effort-Based Pricing

Knowledge ingestion, maintenance & optimisation

Premium tiers for higher-grade models, advanced security features, or expanded integrations

Structured Expert Onboarding Process

The onboarding process transforms Expert Solutions from a technology component into a fully operational managed service - ensuring the knowledge base is correctly constituted, legally sound, technically optimised, and ready for production before any end-user interaction begins.

  1. Knowledge Assessment

    Evaluate the available knowledge base for scope, quality, completeness, and suitability for AI-assisted delivery.

    1

  2. IP & Legal Validation

    Confirm intellectual property rights and ensure the knowledge corpus is free of third-party claims or licensing constraints.

    2

  3. Content Preparation

    Normalise, structure, and prepare source materials for ingestion including document formatting, deduplication, and relevance filtering.

    3

  4. Vectorisation & Prompt Design

    Ingest and vectorise the knowledge corpus, then design and tune the system prompt to optimise response quality and grounding behaviour.

    4

  5. User Setup & Go-Live

    Configure users, roles, and access rights, then conduct structured pilot testing and quality assurance before controlled go-live.

    5

Roadmap

Expert Solutions is architected to grow beyond its initial Q&A deployment model. The core infrastructure provides a robust foundation for a wide range of future capabilities and integration scenarios.

Multilingual & Voice

Extend to multilingual user bases and voice-based interaction models.

Advanced Analytics

Usage analytics, knowledge gap identification, and answer quality scoring.

Agent API & Integrations

Standards-compliant agent API for agentic architectures and enterprise system integrations.

Human Handoff

Escalation workflows and feedback mechanisms to blend AI efficiency with human expertise.

Why Expert Solutions

Expert Solutions is purpose-built for knowledge governance, commercial accountability, and professional-grade reliability - not a generic AI tool adapted for enterprise use.

Expert-Grounded Responses

Every answer draws from curated expert content - not generic model behaviour - ensuring domain accuracy and reliability.

Flexible Commercial Models

Onboarding fees, recurring charges, usage-based pricing, and premium tiers accommodate any expert business model.

Security & Compliance

Azure-hosted, GDPR-aligned, multi-tenant separated, and fully auditable - built for regulated environments.

Managed Knowledge Lifecycle

Version control, approval workflows, and gap identification keep the knowledge base current and commercially fit.

Expert Solutions is a strategic enablement layer for digital advisory, knowledge operations, and AI-supported service delivery - architected to grow with multilingual support, agent APIs, advanced analytics, and human handoff capabilities.

Get Started with Expert Solutions

Transform your proprietary expertise into a scalable, secure, and commercially governed digital service. Every Expert Solutions deployment looks and feels like your own product - not a third-party AI tool.

Expert Portals

Branded, client-facing portals for external users to access the knowledge base on a subscription or usage basis.

Internal Knowledge Assistants

Employee-facing interfaces integrated into workflows, providing structured access to validated internal expertise.

Partner & Support Environments

Controlled environments for partners and client-facing support, with governed access boundaries.

Arena Management Consulting AG Seckistrasse 2, 6318 Walchwil/Zug, Switzerland Tel.: +41 41 758 2748 | HR: CHE-416.640.294
sales@expert-solutions.ch